Product Specialist - Healthcare Training

St John’s, NL

THE OPPORTUNITY

Join our dynamic Customer Success Team at Bluedrop ISM as we strive to transform healthcare education through innovative technology and immersive learning experiences. As a Product Specialist, you will play a key role in training and supporting our healthcare customers in adopting our SkillsPass Integrated Skills Management platform and our partner Lumeto’s InvolveXR Virtual Reality application. The ideal candidate has experience in clinical, e-learning and/ or simulation education. If you are a detail-oriented communicator who is passionate about helping people navigate new technologies for healthcare training, we want to hear from you.

WHO ARE WE?

Bluedrop ISM is a technology pioneer with nearly three decades of international experience. We provide training management solutions that help employers and workers threatened by a fast-changing labour market to survive and thrive

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The company was founded in 1992 as a Memorial university engineering class project that went wrong. Our CEO Emad Rizkalla was there then, and he still has yet to land his first job. The company has evolved — a lot -over 30 years. But we have never lost our trail blazer ways. (edited)

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We are the same company that built the first functional website for the NBA’s Golden State Warriors. We are the ones that built the controls and data storage for a Get Away Special that flew aboard NASA’s Discovery Shuttle. We are the ones who built early bleeding edge e-learning solutions for Microsoft, Cisco, Pfizer, Dell, Exxon-Mobil, Subway and RBC. And, finally, we are the company which trained women in rural Africa how to market and sell solar panels that generate electricity for remote villages.

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Bluedrop ISM is just the latest installment in our story of trail blazing… and our most ambitious. Built around our SkillsPass ISM platform, we unflinchingly chose to tackle workforce challenges that were ignored by our industry.
Over one decade after launch, Skillspass now supports the training and credential management needs of Governments, OH&S insurers, regulators, general contractors, and industry associations around the globe.We even provide the System of Record for regulatory training delivery and certifications in six Canadian Provinces.

HOW DO WE OPERATE?

We Bluedroppers are a focused bunch – most of the time. We know why we’re “here,” we know what we “do” and how each of us contribute to it; and we also have a clear understanding of our core values and behaviours that align with our core vision, our passion, and our culture.

We’re Passionate about enabling Skills & Credentials. Without Boundaries

WHY DO WE EXIST?

To empower people & organizations threatened by a fast-changing labour market to survive and thrive.

WHAT DO WE DO?

We provide a cloud solution to transform the way our clients deliver, track, and validate training for their external stakeholders.

HOW DO WE BEHAVE?

CORE VALUES

Never bite your tongue
Work hard, laugh harder
Compassionate always
We get it, you have a life
Roll with it

ABOUT THE JOB

You will use your clinical expertise to develop and integrate engaging e-learning and simulation curriculums, ensuring our products make a meaningful impact in clinical training environments. This Product Specialist role requires a high level of comfort with technology, and the ability to develop and maintain expert-level knowledge of our immersive learning solutions. You will excel in this role if you have exceptional communication skills, advanced clinical knowledge, and the ability to build strong relationships with a diverse range of personalities.

Responsibilities

Maintain expert-level knowledge of our product offerings and champion their use for clinical training.
Support the research, development, and integration of clinical curriculum on our platform.
Provide clinical validation and oversight for product development and configuration.
Develop and refine product demonstration and training processes to clearly communicate our value proposition.
Act as an ambassador for e-learning and VR training solutions, leading virtual and in-person training sessions and representing the company at events/tradeshows.
Continuously update and improve product training materials to ensure effectiveness.
Assist with product deployment, including organizing resources, coordinating IT requirements, and managing device logistics.
Gather and analyze customer feedback to inform product development.

Essential Experience

Clinical experience in diverse healthcare environments.
Conversant with IT functions and experience in troubleshooting technology issues both remotely and in person.
Strong written and verbal communication skills, with the ability to present confidently in public settings.
Willingness to travel up to 30% of the time.
Legally authorized to live and work in Canada.

Preferred Experience

Experience in e-learning and/or simulation education.
Previous experience in software product training or technical support.
Background in virtual reality or technology-based training.
Exceptional organizational skills and attention to detail.
Ability to work effectively as part of a team and share insights openly.
Strong listening skills and a non-judgmental approach to communication.

This is an excellent opportunity for an ambitious, career-oriented individual who would like to be part of a dynamic, growth-oriented and client-first organization. We offer competitive compensation and benefits, a flexible work environment, as well as exceptional career growth potential.

While we thank all candidates for their interest, only those candidates to be interviewed will be contacted. Bluedrop ISM is an equal opportunity employer. We just hire the best…